Frequently Asked Questions

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  • Availability: The status of the items is shown.


B
  • Bank transaction: For bank transactions use www.spielmaterial.de, MLP Finanzdienstleistungen Wiesloch, IBAN DE54 6723 0000 4489535222.
  • Broken items: Please provide us pictures of any broken or unperfect item, so we can analyse mistakes.


C
  • Charity items: We have assigned several products to charity organizations. All the revenue from sales from these products are forwarded to them. You find these products here.
  • Credit card payments: We use the paypal system. You do not need to have a paypal account.
  • Custom fees: When shipping outside the EU, local custom may set fees for your sending. We have no influence on this.


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  • Delivery: We use dhl/Deutsche Post for deliveries. More information at the bottom of each page under "Delivery and payments".
  • Delivery time:The usual running time of parcels and letters in Germany is 2-3 working days after payment. Outside Germany the running times are longer, within Europe, please consider a running time of 4-5 days working after payment. Please note that these are usual times and we have no influence on this.


E
  • Events:We visit the SPIEL fair in Essen/Germany, the Spielwarenmesse in Nuremberg and the Göttinger game author's convention every year. In addition, from time to time we visit also other games events (e.g. Cannes, Eindhoven, Munich, Stuttgart, Vienna). On the first page you can find information on that.
  • Exchange: Please see here.
  • Express deliveries: Usually, our parcels reach you in 1-2 days (Germany) or 3-4 days (Europe). In case you needs to have your order quick, please chosse express delivery and contact our service !


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  • Facebook: Yes, we also have an account on Facebook
  • Fairs: We visit the SPIEL fair in Essen/Germany, the Spielwarenmesse in Nuremberg and the Göttinger game author's convention every year. In addition, from time to time we visit also other games events (e.g. Cannes, Eindhoven, Munich, Stuttgart). On the first page you can find information on that.


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  •  Gifts and gift cards: You´ll find a selection of gifts and cards here.

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  • Individual products: We also offer individual production of game pieces, game boards, playing cards etc., you can find more information here!
  • Instagram: Visit us there.


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M
  • Minimum order value: The minimum order value is set to 5€ (without shipping costs); below that handling is economically not reasonable for us - thank you for your understanding.
  • Mücke Spiele: In our publishing unit we are only publishing games that derive from our game author's competitions. Visit us here.


N
  • Neutral delivery: We are ready to send items to your clients in a neutral packaging, however, as this requires additional work, we charge a flat fee of 5 EUR for this service.


O
  • Office Address: Pescher Str. 235, 41065 Mönchengladbach/Germany
  • Office hours: Our office is staffed from 8:00 am to 5:00 pm on workdays - note the office address
  • Orders: Naturally, you can make orders via telephone (+49-2161-9922982) and fax (+49-2161-9922981).


P
  • Paypal: Our paypal address is info@spielmaterial.de; to that address you can make payments indicating your name and order number
  • Payment options: At www.spielmaterial.de you can pay via credit card, paypal, direct banking or bank transaction.
  • Pawn Family: The Comics of the Pawn Family can be found here.
  • Pick-up: Although we do not have a shop, customers can pick up items and orders in ou office/warehouse Pescher Str. 235, 41065 Mönchengladbach/Germany
  • Pictures: Pictures in the shop are samples. We have no control over woodgrain or residue from production.
  • PLUS: For a small annually fee, we offer our clients a faster service and special conditions. See here.
  • Production requests: Please sent to support@spielmaterial.de; note also our WIKI
  • Production: Wood items are done in milling and turnery in machines. Finish: Grinding, colouring, polishing in barrels. Colours and varnish on water-basis (ecologically compatible and solvent-free). Pad printing and hot-foil stamping with EN 71-conform colours and folils, free of heavy metals.


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R
  • Re-shipment: In case you want to return pieces bought, you can contact us for optimizing that process. In any case the return address is the address Pescher Str. 235, 41065 Moenchengladbach/Germany.
  • Resellers: We offer special conditions for reselers. Please contact us for details.
  • Return policy: You´ll find the conditions in the footer and here.


S
  • Spreadshirt: We have a spreadshirt shop.
  • Shipping costs: The shipping costs depend on weight and volume of your order. If you are not sure about the value of the shipping costs, you can initiate the checkout. In the process the shipping costs are shown BEFORE the payment is to be made. You can stop the process and/or change items then.See also: Delivery and payment conditions
  • Shipping time: The shipping time within Germany is 2-3 working days, in Europe 4-5 working days and world-wide approx.  4-7 working days. Please note that our service depend on several shipping companies and our influence on the shipping time is limited. We cannot guarantee the shipping times, though. See also: Delivery and payment conditions

T
  • The Pawn family: They are part of our webpages. You can find their adventures here.
  • Tracking code: When your sending is dispatched, you will receive a tracking code to follow the status of the delivery.
  • Twitter: Yes, we also have an account on Twitter


U
  • Used games: We evaluate the condition of used games and categorize them:

    • A - nearly new, absolutely nothing that could be said against it
    • B - slight signs of usage - In most cases only the box has minor defects
    • C - games that show harder wear and tear. If there are parts missing or parts are being replaced, we´ll notify you via the     article´s shop page. Please check the text properly before buying.

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  • VAT: The German VAT wll be added to all orders within Germany and the EU-countries. Enterprises located in the EU can claim a VAT-free delivery by registering and providing a valid EU-VAT number BEFORE placing an order. Clients from outside the EU can shop duty-free. They have to register in the shop so we can set up their account accordingly.

W
  • WIKI: Our WIKI informs about special solutions and the handling of our products
  • Wrong items: In case you received the wrong parts, please mail to info@spielmaterial.de providing your name, the ordernumber and the wrong items received. We will clarify the case as soon as possible.
  • Wood: The wood we use is mostly beech or maple (cross-grained wood). Some birch from German woods and neighbourhod (Austria, Italy, Switzerland), sustainable agriculture.
  • www.spielmaterial.de: www.spielmaterial.de only exists because I am working myself as game author and often was disappointed about the possibilities to find useful materials.It started with the production of counters which I needed urgently for one of my games, but could not be found elsewhere. Starting with this, the shop sortiment rose continually. Today, there are many, many customers and - quite interestingly - the percentage of foreign orders is about 50 % with customers from all parts of the world. Thank you very much !


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