FAQ

See also: Frequently asked questions (FAQ)

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  • Availability: The status of the items is shown by colors. In general, all the items you can see are available and can be ordered.
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  • Bank transaction: For bank transactions use Harald Mücke, Konto 4489535222, MLP Bank Heidelberg BLZ 67230000, IBAN DE54 6723 0000 4489535222, BIC MLPBDE61
  • Broken items: Please provide us pictures of any broken or unperfect item, so we can analyse mistakes
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  • Club: You will be invitated to join our club under certain conditions. Members receive special information and are offered special items/prices
  • Charity items: We have assigned several products to charity organizations. All the revenue from sales from these products are forwarded to them. You find these products here
  • Credit card payments: We use the 3D-secure protocol, which means you have to verify your card by entering a special code. This code is provided by your credit card comapny, however, you have to apply for that.
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  • Delivery: We use Hermes Logistics and dhl/Deutsche Post for deliveries. More information at the bottom of each page under "Delivery and payments"
  • Delivery time:The usual running time of parcels and letters in Germany is 2-3 working days after payment. Outside Germany the running times are longer, within Europe, please consider a running time of 4-5 days working after payment.
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  • Events:We visit the SPIEL fair in Essen/Germany, the Spielwarenmesse in Nuremberg and the Göttinger game author's convention every year. In addition, from time to time we visit also other games events (e.g. Cannes, Eindhoven, Munich, Stuttgart, Vienna). On the first page you can find information on that.
  • Exchange: Please see here.
  • Express deliveries: Within Germany we offer a regular express delivery. Outside Germany this is more complex, please sse here.
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  • Facebook: Yes, we also have an account on Facebook
  • Fairs:We visit the SPIEL fair in Essen/Germany, the Spielwarenmesse in Nuremberg and the Göttinger game author's convention every year. In addition, from time to time we visit also other games events (e.g. Cannes, Eindhoven, Munich, Stuttgart). On the first page you can find information on that.
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  • Individual products: We also offer individual production of game pieces, game boards, playing cards etc., you can find more information here!
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  • Minimum order value: The minimum order value is set to 5€ (without shipping costs); below that handling is economically not reasonable for us - thank you for your understanding
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  • Neutral delivery: We are ready to send items to your clients without a notice of www.spielmaterial.de, however, as this requires additional work, we charge a flat fee of 5 EUR for this service.
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  • Office Address: Pescher Str. 235, 41065 Mönchengladbach/Germany
  • Office hours: daily from 8 a.m. to 4 p.m; note the office address
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  • Paypal: Our paypal address is info@spielmaterial.de; to that address you can make payments indicating your name and order number
  • Pick-up: Although we do not have a shop, customers can pick up items and orders in ou office/warehouse Pescher Str. 235, 41065 Mönchengladbach/Germany
  • Pictures: Pictures in the shop are samples, they are legally binding
  • Production requests: Please sent to support@spielmaterial.de; note also our WIKI
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  • Re-shipment: In case you want to return pieces bought, you can contact us for optimizing that process. In any case the return address is the office address Pescher Str. 235, 41065 Moenchengladbach
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  • The Pawn family: They are part of our webpages. You can find their adventures here.
  • Tracking code: When your sending is dispatched, you will receive a tracking code to follow the status of the delivery.
  • Twitter: Yes, we also have an account on Twitter
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  • WIKI: Our WIKI informs about special solutions and the handling of our products
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