Delivery and payment

1. Application area

www.spielmaterial.de delivers to the following terms of delivery and payment, which apply in addition to our general Terms and Conditions (T & C).

2. Delivery conditions, availability

Orders are shipped by DHL, German postal service or Hermes. Goods that are in stock are usually shipped the next day. This results in Germany to a standard delivery time of 2-3 working days. Running times for other countries are different and depend on the volume of the order. Generally 4-5 working days within the EU and 4-7 working days worlwide are usual, however, there may be differences in some countries that are beyond our influence. Information can be obtained by us. If goods are not in stock, we strive for the fastest possible delivery. The delivery time is not binding if not confirmed by www.spielmaterial.de in writing.

The customer pays for a delivery in Germany a flat delivery fee of 5 € (gross), above 150 € we send free of charge. Payment on delivery is not possible.

If for technical or logistical reasons an order is processed in two or more shipments, the customer only pays once for shipping costs.

In case of a return due to incorrect or incomplete address information made by the customer, a new shipment is done if the customer informs about his correct address and pays for the new delivery again.

The shipping costs for delivery abroad can be seen in the following table:

Germany:CostsWeightNotes

Flat shipping fee

5,00 €

 

5 € bonus for orders above 150 €

Express Letter

20,00 €

up to 1.000 gram

 

Express Parcel

35,00 €

up to 10.000 gram

 

 

40,00 €

up to 20.000 gram

 

EU (Zone 1):CostsWeightNotes

Letter small

7,00 €

up to 400 gram

 Express on request

Letter big

9,00 €

up to 900 gram

 

Parcel Mini

12,00 €

up to 1.400 gram

 

Parcel small

16,50 €

up to 3.000 grmm

 

Parcel medium 5 kg

21,00 €

up to 5.000 gram

 

Parcel big 10 kg

26,00 €

up to 10.000 gram

 

Parcel big 20 kg

38,00 €

up to 20.000 gram

 

Parcel big 30 kg

42,00 €

up to 30.000 gram

 

World (Zones 2-4):CostsWeightNotes
 

 

 

Notes

Letter small

7,00 €

up to 400 gram

 Express on request

Letter big

9,00 €

up to 900 gram

 

Zone 2 (Switzerland , Norway, Croatia, Belarus, Russia, Ukraine , Belarus, Liechtenstein)CostsWeightNotes

Parcel medium 5 kg

30,00 €

up to 4.000 gram

 

Parcel big 10 kg

35,00 €

up to 9.000 gram

 

Parcel big 20 kg

45,00 €

up to 19.000 gram

 

Parcel big 30 kg

53,00 €

up to 30.000 gram

 

Zone 3 (Canada, USA, Israel)CostsWeightNotes

Parcel medium 5 kg

36,00 €

up to 4.000 gram

 

Parcel big 10 kg

47,00 €

up to 9.000 gram

 

Parcel big 20 kg

68,00 €

up to 19.000 gram

 

Parcel big 30 kg

89,00 €

up to 30.000 gram

 

Zone 4 (Japan, Brasili, Australia, Taiwan, Malaysia,  Saudi-Arabia, New Zealand,  VAE, Singapur,  Indonesia, Chile, Mexico, Neukaledonia, South Korea)CostsWeightNotes

Parcel medium 5 kg

42,00 €

up to 4.000 gram

 

Parcel big 10 kg

59,00 €

up to 9.000 gram

 

Parcel big 20 kg

91,00 €

up to 19.000 gram

 

Parcel big 30 kg

123,00 €

up to 30.000 gram

 

 

a) Availability of Goods

www.spielmaterial.de provides an extensive warehouse and ensures with a storage management the availability of the products listed in the shop. In the rare case a product is not available on stock, www.spielmaterial.de will strive for a fast delivery. If a product cannot be provided, www.spielmaterial.de can cancel the order. The customer will be returned his payment.

b) Information on custom fees or tax on imports

Other costs such as customs duties, fees or import taxes can occur depending on the customer’s delivery country (mostly non-EU countries). Traders within the EU, by providing a valid EU VAT number can receive goods without German VAT.

3. Terms of payment

The purchase price usually is payable immediately with the receipt of the order and to be done within 2 weeks. New customers have to pay in advance. This can be done by bank transfer or PayPal. The goods are shipped after receipt of payment. Shipments abroad are always sent after pre-payment.

All prices are final and include the applicable VAT.

a) Payment by Sofortüberweisung

Sofortüberweisung is an ISO certified online payment system based on online banking with the PIN-/TAN-process for secure and fast processing of online purchases. By now, most banks have since switched to the chipTAN process.

Using the secure, for www.spielmaterial.de number not  accessible system of Payment Network AG Sofortüberweisung provides bank transfers in real time. The purchase amount is thereby transferred directly to the bank account of www.spielmaterial.de. The customer authorizes the immediate transfer with entering his PIN and TAN.

With Sofortüberweisung www.spielmaterial.de offers a fast, safe and easy payment method. The customer can choose the payment method in the order process. Sofortüberweisung works like a conventional online payment at the bank. The customer can handle the payment process directly from their personal online account.

Directly after the customer in the last step of the order process checks the basket and clicks the “buy” button, the transfer process is started.

In an already pre-filled transfer form (www.spielmaterial.de bank, transfer amount and order number and customer number as the reason) the customer has to enter their account number with the associated password, and its name, and then as usual confirm his transaction.

After www.spielmaterial.de has received confirmation of payment from the customer's bank, the shipping of the ordered merchandise is made.

b) Payment by Credit Card

At www.spielmaterial.de customers can also pay online by credit card. MasterCard and VISA are accepted as methods of payment.

In the ordering process, the customer selects "credit card" as a payment method and selects the type of card (MasterCard or Visa). In the next step the customer is taken to the payment page of our payment partner "Payone", where the credit card number, security code and expiration date are entered and the order must be completed.

Credit card payments are protected by a query of a secure code. These three digit security code located on the back of your card.

c) Payment by paypal

PayPal is an online payment system. It can be used as a micro-payment system and for payment of medium and small amounts when buying and selling in online trading.

The PayPal account is a virtual account: The identity of the PayPal account is defined by the e-mail address of the PayPal member, so there is no separate account number. With the account, payments to third parties can be made or received. PayPal acts as a service system for the transfer. PayPal is not a trustee. Thus merely the payment process is performed.

An important advantage of PayPal is that payments made are immediately credited to the payee, and thus, for example, the usual duration of a bank transfer is eliminated. This shortens the delivery time, if the seller ships the goods promptly after the receipt of payment.

PayPal members must first register with their personal information and account information and wait for the verification of the data provided. Then PayPal members can send money to any e-mail address in the supported countries.

For the customer, the payment via paypal is free. PayPal payments are to be made here at info@spielmaterial.de.

d) Payment by bank transfer

Alternatively, a traditional bank account transaction is possible. Payments must be made in this case to:

Harald Mücke
MLP Bank Heidelberg
IBAN DE54 6723 0000 4489535222
BIC MLPBDE61

Achtung: Wegen der Messen in Essen und Frankfurt ergeben sich längere Lieferzeiten !

Zwangsläufig wird es zu Verzögerungen in der Auslieferung kommen. Wir bitten dies zu entschuldigen. Sollten Sie Materialien zu einem bestimmten Termin brauchen, kontaktieren Sie uns bitte.

Attention: Because of the fairs in Essen and Frankfurt, there will be delays in deliveries !

We ask for your understanding. Time-critical orders need additional contact !